Upgrading your IT infrastructure is critical to expanding and modernizing your customer service channels. To remain agile enough to easily scale operations and be as efficient as possible, IaaS can help you to outsource those IT services (colocation, cloud, dev/test environments, big data, managed services) that are not core to your business. Offloading these services can also be part of efforts to improve your network security and business continuity.

TDM can help you to find the right providers with network solutions to handle your sensitive traffic and meet increasing demands to support customer interactions. We’ll help you design a solution with MPLS, VPN, Ethernet, DIA, and wireless that is reliable, secure, and able to support your business with high availability.

We understand that businesses are facing increasing IT threats, including complicated compliance processes and a lack of human resources. From risk assessments, DR and business continuity planning, DDoS mitigation, threat detection, to end-user awareness training and compliance consulting, TDM has a host of services available to maintain compliance, mitigate risk, and ensure security.

Use your VoIP connection to provide a more consistent customer experience, optimize your network performance through Quality of Service (QoS), take advantage of call routing, caller ID, conference phones, mobile integration, call activity analytics, and identify your bottlenecks and issues from your online dashboard. VoIP systems mean no busy signals, queuing your calls in the cloud, utilizing cloud-based advertising and recordings and staffing dashboards.

Connectivity is critical to keep your business up and running. SD-WAN provides flexible, reliable, always-on access to cloud-based applications through multiple connections from multiple carriers. SD-WAN virtualizes network controls and functions, reducing operational costs at branches.

Unify your communications on a single platform with network management tools, conferencing and collaboration tools, call center solutions, and a hosted phone system. Hosted solutions also allow you to replace your costly on-premises hardware and release the burden from your IT staff. The technology is designed to improve collaboration and responsiveness inside your business and improve communication with your customers.

Your IT expenses are complex and spread across multiple locations. TDM Resolve can help you review and process your invoices, ensuring they’re accurate and that you’re paying them on time. The TDM Resolve platform is built to manage, track, and optimize your telecom and IT assets. Unorganized management leads to overspending, missed opportunities to cut costs, and lack of insight into where costs are allocated in your business.

Physical audits of your facilities are free to determine the return on investment and savings possible from new LED technology. With proper replacement fixtures and implementation, over 70% of your lighting expense will be eliminated. LEDs can not only reduce your electricity bill, but also last at least 10 years, minimizing or eliminating maintenance support.